HUB Storage is dedicated to providing you with the best in customer service. Below are the answers to many of the most common questions self storage. If your questions are not answered here, please feel free to call us at 250-388-4887, or email us at hubstorage@shawcable.com.
How do I access my unit?
Access to an outdoor unit is easy, you can just drive up to your unit during regular business hours. When accessing an indoor unit tenants are required to sign in at the office and show proper identification before entering the locker area. Security for you and your goods is a top priority at HUB Storage.
When can I access my unit?
You can access your unit during regular business hours posted online and at the office. Please note we are closed on statutory holidays.
Open 7 days a week: 8:30 am to 6:00 pm
Saturday: 10 am to 5 pm
Sunday: 10 am to 4 pm
What is the difference between an indoor and outdoor unit?
Indoor units are typically located inside a building on the property. Many indoor facilities are in multi-story buildings with elevator access and wide hallways. Although HUB Storage is a two storey building there is no need for an elevator because of the gentle slope of the property. Both upper and lower floors offer easy ground level access. The outdoor units are on one level and have drive-up access. For security reasons the outdoor lockers are enclosed by a fence and gate. The gate is unlocked each morning, and locked again at closing. Access hours to outdoor lockers are the same as for indoor units.
Do you have moving carts available?
Carts and dollies are available for on-site use with inside units. They are conveniently located at the loading doors.
What is a roll-up door?
Roll-up doors are very similar to garage doors and are accessed by sliding a latch and lifting the door upward.
What is heated storage?
Climate controlled (heated) units are heated to above 12ºC in order to protect your stored belongings from freezing temperatures.
Can I buy boxes and other supplies products from HUB Storage?
Yes. HUB Storage offers a wide variety of boxes and packing supplies.
What does “on-site” manager mean?
“On-site” manager means that an employee, usually the facility manager, has an apartment on-site as part of the facility.
Do I get a lock when I rent a unit?
You can purchase a new, sealed lock at HUB Storage and you will be the only key-holder for that lock. We offer a variety of sizes and types of locks. To ensure the highest level of security we highly recommend the purchase of a disc lock.
How far in advance can I book a reservation?
You may make a reservation 24 – 48 hours in advance. Some exceptions may apply depending on your circumstances. We are happy to discuss options with you.
What are the payment terms?
HUB Storage wants to make your storage experience as stress free as possible, including paying your bill. Rent is due and payable on the first of each month. We offer a wide variety of payment options including in person, by cash, cheque, Interac©, MasterCard© or Visa©. Payments can also be made through the mail by cheque or money order. Many tenants choose to leave post-dated cheques on file. We also offer the option of pre-authorized payments by Visa© or MasterCard©.
Do you accept credit cards?
We accept several major credit cards, including MasterCard®, and Visa®.
Can I pay my bill online?
Not at this time.
Do I need insurance for my stored goods?
Yes, you are responsible for insuring the items you store at HUB Storage. We strongly encourage you to do so for your own peace of mind. Insurance can usually be added on to your renters or homeowners insurance.
What kind of documentation is required to rent a storage unit?
One of the following forms of government issued identification is acceptable; Provincial photo identification card, current driver’s license with photo, passport, status card, or PAL.
Do I need to give you a notice when I am ready to move out?
As long as you let us know by the last day of the month that you intend to move out and your account is in good standing, nothing more is required. However, if you come to move out on the first day of the month with no prior notice you will be required to pay a full months rent. We recommend you let us know your plans as far ahead as possible in order to avoid any unnecessary charges.
What sizes are available and how do I pick my size?
We offer a wide range of sizes to accommodate your storage needs. HUB Storage unit sizes range from 3’2”x3’4” (11 square feet) to 10’6”x22 (231 square feet) and larger. Determining the size of storage space to meet your needs is easy with the help of our professional staff. If you need further assistance, ask our facility manager who is trained to assist you in this process.
